Privacy Policy

At Unclear Games Ltd (New Zealand Business Number: 9429050698196) (defined here as ‘We’, ‘Us’ or ‘Our’), We recognise the importance of your privacy and understand the concerns surrounding security of personal information.

This Privacy Policy sets out how We collect, use and disclose “personal information” and other “non-personal information” We have gathered about you, and applies in respect of all games, including The Florist (“Games”), and other software and products made available by Us in relation to our service, (“Services” which term includes all versions of our service, and our associated website: https://uncleargames.com/.

By using Our Services, you, the user of Our Services and Games, acknowledge and consent to the terms of this privacy policy. This policy will let you know:

What information (often referred to as ‘data’) is collected from you;
How your information is used;
Whom your information may be shared with;
How you can access, update, or delete your information.

We will comply with all relevant and applicable legislative requirements, and, in the event of any inconsistency, the legislative requirements will prevail over the provisions of this document.

User Age Limits

Our Services and Games are not aimed at children under 13 years of age. Nevertheless, We acknowledge that our Services may unintentionally appeal to children.

We do not collect any personally identifiable information within Our Services and Games for children, nor do We intentionally direct interest-based advertising to anyone under the age of 13 years.

If you believe that We have inadvertently collected information from a person under the age of 13, please contact Us at the email address below and the information will be permanently deleted. We do not permit behaviourally targeted advertising to children under the age of 13 years.

What data do we collect?

We collect data in three ways.

A. Data collected automatically;

B. Data you provide us; and

C. Data collected by our partners.

The basis for collecting this data is “legitimate interest” under GDPR (Global Data Protection Regulation) and to support the internal operations of Our Services under COPPA (Children’s Online Privacy Protection Act).

A. Data collected automatically

Certain data is collected automatically. This includes:

Data about your usage (and progress) within Our Services;
Data about your device, such as device name and operating system, and language;
Data about your use of the Service, such as progress data and your interactions with content inside the Service; and
Your IP addresses, and device identifiers (such as your device ID, advertising ID, MAC address, IMEI, etc).
Please note, there are ways to prevent this, which are outlined at ‘Third Party Service Providers’ below.

B. Data you provide us

We collect and store information when you provide it to Us, specifically, where you contact us for a particular purpose and provide us with your contact details, such as your full name, email, and mobile number. For the avoidance of doubt, if you engage Us to perform Our Services, you acknowledge and consent to the collection, processing and storage of your personal information.

C. Data we collect from our third-party partners

To operate and manage Our Services We need to use third party service providers from time to time. A list of those parties can be found in this privacy policy. The type of information We might collect from them may include:

Personal Information relating to you (including, your full name, date of birth, mobile number and residential address (if and where applicable));
Data we receive relating to your business affairs;
Data about your interaction with our Games and Services, such as gameplay data;
Your IP and MAC address(es);
Demographic data (to determine the coarse location of your IP address); and
Data from platforms that the Service operates on.

How do we use the data we collect?

Data collected can be personal to you or non-personal, and sometimes data that doesn’t appear to be personal can become personal if certain other facts are learned. No matter how We come to collect your data, We will always treat it in accordance with this document, and any applicable legislation.

What is Personal Information?

‘Personal Information’ is information that identifies you as an individual. This is only collected by Us if you submit it to Us directly.

User Feedback

If you contact Us with a comment or query, We keep a copy of any personal information you provide. This is so that We can respond to your comments and questions as a part of Our commitment to providing you with user support. If you contact Us directly for any reason, We also keep a copy of that correspondence.

What about Sensitive Information?

Sensitive information includes information about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional body, criminal records or health information.

We will not attempt to obtain nor record any sensitive information about you.

Third Party Service Providers

Apart from Us, your data is accessible by Our third-party providers and Our Services includes integrated services from third-party providers. These third-party providers may access your data and provide us with your data. It is important to note that these third-party providers manage data and engage in data security practices in accordance with their own privacy policies. We encourage you to review their privacy policies before interacting with our Services.

Please note that the usage examples provided in the table below are examples only and not exhaustive. We may expand our usage of third-party service provider’s services and information provided as needed without updating the table above, but solely in accordance with the terms of this policy and applicable laws. However, we will update the table above when We add or remove third-party service providers.

Third Parties and their Privacy Policy

Valve Corporation (‘Steam’)

https://store.steampowered.com/privacy_agreement/

What we use them for

Steam is a distributor of our Games.

Your data they process (examples)

When setting up an account, information such as your email address and country of residence.

When purchasing games, information such as your credit card information and postal address.

When playing our Games, information such as your IP address and system hardware.

Sony Interactive Entertainment LLC and Sony Interactive Entertainment Europe Limited (‘Sony’)

https://help.playstation.net/csm?id=kb_article2&sys_id=1295c8c1db16a6002ff7bc2ffe9619d9&smcid=partnerportal:help

https://www.playstation.com/en-au/legal/privacy-policy/

What we use them for

Sony is a distributor of our Games.

Your data they process (examples)

When registering an account with Sony personal information such as your name, email, billing information, country, and phone number may be collected.

While playing our Games, Sony may collect information from you such as devices used to play the game, log activity on servers, etc.

Discord Inc.

https://discord.com/privacyinformation-we-collect-automatically

What we use them for

Discord is used for community engagement, support, and game-related communications.

Your data they process (examples)

When using Discord, information such as your username, email address, IP address, device information, and usage activity may be collected. Discord may also collect microphone and camera settings, server and channel interactions, and content you submit or engage with.

GoDaddy Operating Company, LLC

https://www.godaddy.com/en/legal/agreements/privacy-policy

What we use them for

GoDaddy is used for website hosting and development.

Your data they process (examples)

GoDaddy may collect personal data automatically when you visit websites created and hosted by GoDaddy. Examples of personal data they may collect include your device ID, your IP address, information about web pages and other websites you visit, and other similar details.

Sharing your data

By using Our Services, you provide Us with your unconditional, specific, explicit and voluntary consent to allow Us to share any data collected by Our Services relating to you with all related third-parties as outlined in Our initial engagement, to perform Our Services for your (with such consent notified by you when you engage Our Services).

Access, Deletion and Correction of Your Personal Information.

Regardless of how We come in contact with your data, you have the right to request access to any personal information We hold about you. You may request access to the information We hold about you by contacting Us via email at hello@uncleargames.com. If at any time You believe that personal information about You is incorrect, incomplete or inaccurate, You may request that We amend such information. If We refuse your request, We will provide you a written notice which will outlines the reasons for such refusal and the complaint mechanisms available to you.

You may also request that We delete any personal information We hold about You by contacting Us via email at hello@uncleargames.com.

Data Subject Requests

In the event that you send a data subject request to Us, or one of Our third-party partners informs Us that you have contacted them directly about your personal data they collected while you were using our service, We will respond to that request in accordance with any applicable legislation.

If you wish to know what data We hold about you, if any, please make out your request to Us in writing at the address listed below. Please be aware that in order to protect the information in Our database, We will require identification from you before releasing any information.

Disclosure and Security of Your Information

Expect as set out in this policy, We will not sell, trade, rent or disclose any of the personal information you provide to us for any reason, without your prior consent. Otherwise, your Personal Information will only be disclosed where required or allowable by law.

Your Personal Information is stored offsite in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure. However, we cannot guarantee the security of your Personal Information.

International Transfers of Your Information

Given that our Services are managed on a global network and data storage infrastructure, there are times where your data may need to be transferred across different jurisdictions. However, we will not transfer your personal information across jurisdictions, unless:

You have provided your consent; or
It is necessary to complete a transaction in Our Services; and
We believe that the recipient of such information is subject to a law, or a binding scheme, that has the effect of protecting your information in a way that, overall, is at least substantially similar to the way in which the Information Privacy Principles (IPPs) protect information; and there are mechanisms you can access to take action to enforce that protection of the law or binding scheme; or
Where otherwise allowed by any applicable legislation.

Policy Updates

We reserve the right to amend this Policy from time to time, in our sole discretion. Any changes to this policy will be notified to you, in writing. The most current version of our Privacy Policy can be found at https://uncleargames.com/. We will always keep this up to date so that you know what information we will collect from you, how we may use it, and when we may disclose it.

Complaints

You can lodge a complaint with us about any breach of our Privacy Policy at the address below.

Privacy Policy Contact Information

If you have any questions about our Privacy Policy, please contact us at: hello@uncleargames.com.

Office of the New Zealand Privacy Commissioner

Phone: 0800 803 909 Monday to Friday │10am to 3pm

Post: PO Box 10 094, Wellington 6140

Website: https://www.privacy.org.nz/

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